Returns & Refunds

Returns & Refunds

We want you to feel confident when shopping at NEXO7.
If something isn’t right, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

The item is unused

The item is in its original packaging

All accessories and manuals are included

The product is not damaged due to misuse

You can provide photos/videos if the product is defective or incorrect

How to Start a Return

All returns must be approved before sending anything back.

To begin, contact our support team:
📩 support@nexo7.store

Please include:

Your order number

Reason for the return

Photos/videos (if defective, damaged, or incorrect item)

Confirmation that the product is unused and in original packaging

We will review your request and provide the next steps.

Return Address & Return Labels

Because we operate through certified international fulfillment partners, the return address is not displayed publicly.

After your return is approved, you will receive:

An authorized return address

A return label (whenever applicable)

Clear instructions for completing the return

Packages sent without approval or to unauthorized addresses cannot be processed.

Condition of Returned Items

To qualify for a refund, returned products must be:

Unused

In original packaging

In the same condition received

Products showing signs of use, missing accessories, or damage caused by misuse may not be eligible for a refund.

Refund Process

After the returned item arrives at the authorized return center and is inspected:

Refund processing time: 5–7 business days

Refund arrival: 3–20 business days, depending on your bank or payment provider

Refunds are always issued to the original payment method.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect product:

Contact us within 48 hours

Provide clear photos or videos

Our team will review and offer one of the following:

Replacement

Full refund

Partial refund (depending on the case)

We will always provide a fair resolution.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

Consumables

Personal care items

Items with visible use

Items without original packaging

Clearance / final sale items

If unsure, just contact support — we will guide you.

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the return is due to our error (defective or incorrect item).

We recommend:

A trackable shipping service

Shipping insurance for items above $15

We are not responsible for lost or damaged return shipments.

Order Cancellation

You may cancel your order within 12 hours, provided it has not yet been processed for shipping.

For cancellations, contact:
📩 support@nexo7.store

Items Returned Without Approval

Items returned to addresses not authorized by our support team, or returned without prior approval, cannot be processed and may be discarded.

Legal Operator

Returns & refunds for NEXO7 are managed by:

Top Leader LP
45B West Wilmot St., Suite 202
Richmond Hill, Ontario
Canada

This is our legal operating address — it is not a return address.
All returns require approval and an authorized return label/instructions.